Last Updated: 7 June 2026
Welcome to Web HelloCRM, a customer relationship management (CRM) platform that automates and manages WhatsApp messaging for business users. This Privacy Policy explains how we collect, use, and protect your personal and customer data when you use our service.
By accessing or using any part of our services, you agree to the terms and conditions outlined in this Privacy Policy.
Web HelloCRM (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the confidentiality of your data. This Privacy Policy describes how we collect, use, store, and disclose information provided by you when using our CRM platform.
2.1 User-Provided Data: We collect personal and business-related data during account registration, such as name, email, company name, phone number, and billing information.
2.2 Customer Data: Any data uploaded or synced to our CRM (e.g., customer names, phone numbers, messages) is treated as confidential. We do not access or use this data except for support or troubleshooting purposes. By requesting support, you authorize our team to access the relevant data without requiring additional permission, solely for the purpose of resolving the reported issue.
2.3 Purpose of Data Use: Your data is used to operate the CRM, provide support, and improve our services. We do not use your data for advertising, profiling, or any unrelated activities.
3.1 No Sale or Sharing: We DO NOT sell, rent, or share any data or customer information with third parties.
3.2 Security Practices: We implement industry-standard security practices to safeguard your information from unauthorized access, alteration, or disclosure.
3.3 Staff Access Limitation: Only authorized personnel may access your data for support or troubleshooting purposes.
3.4 Legal Compliance: We may disclose customer data if required by law, such as in response to a valid legal request from law enforcement, regulatory authorities, or a court order.
4.1 Retention Period: We retain your account and related data only for as long as your subscription remains active or as required by law.
4.2 Data Deletion: You may request deletion of your personal data and/or customer data at any time by contacting us. Upon verified request, we will delete your data from our systems within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (e.g., billing records).
4.3 WhatsApp Chat Data: We do not permanently store WhatsApp Web chat messages on our servers. Chat messages are fetched on-demand directly from your active WhatsApp Web session and displayed in your dashboard for the duration of that session only. We do not maintain long-term chat archives, and no chat history is retained once your WhatsApp Web session disconnects or your WhatsApp port is released from your account. Users are responsible for exporting or backing up any chat history they wish to preserve. We bear no liability for any loss of chat data as a result of this policy.
5.1 When you connect your Google account to Web HelloCRM, we access information from Google APIs only to provide and improve the features you have requested. We request the minimum scopes necessary for these features.
5.2 Limited Use Disclosure: Web HelloCRM's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
5.3 We do not sell Google user data, do not use it for advertising, and do not transfer it to third parties except as necessary to provide or improve the requested features, to comply with applicable law, or as part of a merger, acquisition, or sale of assets with notice to users. Humans do not read Google user data unless we have your affirmative consent for specific messages, it is necessary for security purposes (such as investigating abuse), to comply with applicable law, or the data is aggregated and anonymized for internal operations.
If you have questions about this Privacy Policy or your data, please contact us at:
📞 Phone: 6011-1324 7100